Privacy policy


Last updated: February 5, 2026

VitaForm (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a curated shopping experience. Our store is hosted on Shopify Inc. (“Shopify”), which provides us with the e-commerce platform that enables us to sell our products and services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection and use of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. We may collect the following categories of personal information depending on how you interact with the Services and as permitted by law:

  • Contact information such as name, shipping address, billing address, phone number, and email address

  • Order and transaction information such as products purchased, payment method, order history, returns, and exchanges

  • Account information such as login credentials, preferences, and settings

  • Customer communications including messages sent to customer support

  • Device and usage information including IP address, browser type, device identifiers, and interaction with the Services

We do not knowingly collect personal information from children.

How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you browse the Services

  • From Shopify and service providers who assist with payments, fulfillment, analytics, marketing, and customer support

How We Use Your Personal Information

We use personal information to:

  • Provide, operate, and improve the Services

  • Process payments and fulfill orders

  • Communicate with you regarding orders, accounts, and support requests

  • Prevent fraud and maintain platform security

  • Comply with legal obligations

  • Conduct marketing and promotional activities (where permitted by law)

Sharing Personal Information

We may share your personal information with:

  • Shopify, to operate and improve the Services

  • Service providers such as payment processors, shipping carriers, analytics providers, and marketing platforms

  • Business partners for advertising and promotional purposes, where permitted

  • Legal authorities if required to comply with applicable laws or legal processes

We do not sell personal information.

Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services for merchants and customers. Information submitted through the Services may be transferred to and processed by Shopify and its service providers in other countries.

For more information about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyze usage, and provide advertising. You may control cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to or restrict certain processing activities

  • Receive a copy of your personal information

Requests can be submitted using the contact method provided below. We may need to verify your identity before fulfilling requests.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We take reasonable measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognized legal mechanisms to protect such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact us through our store’s official contact form or support channel.